FAQs

Find answers to frequently asked questions below. If you need assistance or have other questions, you can submit a support ticket using the help widget at the bottom of your screen or contact us.

When will my item ship?

All items in inventory typically ship the same business day for orders placed before noon EST. Orders placed after noon EST will typically ship the following business day. Orders placed on a weekend or holiday will typically ship the following business day.

Where do items ship from?

Inventoried items ship from our warehouse in North Carolina.

How do I get tracking information?

You will receive tracking information as soon as your order ships.

How can I change my order?

Please contact customerservice@brandfuel.freshdesk.com immediately so that we can stop your shipment!

Why do I see "Brand Fuel" on my credit card statement?

Brand Fuel is the third party provider of this website.

How do I use my gift card and/or check the balance?

During checkout, under payment select Gift Card instead of Credit Card. Enter your gift card code in the provided box and click apply. Any remaining balance will be available on your account for future orders.

Return/Refund Policy

Brand Fuel is committed to unparalleled service and quality products. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund.

You may return unwashed, unworn and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping. Exchanges can be made for in-stock merchandise. Please note that exchange orders will be shipped at the customer’s expense. Call our Customer Service at 1-800-319-6778 or email customerservice@brandfuel.freshdesk.com within 30 days of the receipt of your purchase. A return authorization number (RA#) will be assigned to your order. The RA# is required for your full refund.

When packing your return item, indicate the reason for your return, include the packing slip with your return, and wrap the package and contents securely. If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased the order, along with the reason for your return on a separate piece of paper.

If you received damaged or defective merchandise, please contact us by phone at 1-800-319-6778 or email customerservice@brandfuel.freshdesk.com immediately! We will ship the damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping fees for replacement. This must be done within 10 working days of receipt of your order.

In the unlikely event that your order does not arrive to its destination, please contact Brand Fuel Customer Service at 1-800-319-6778, or email customerservice@brandfuel.freshdesk.com immediately and within 30 days of your purchase. At that time, we will initiate an investigation, and either refund or replace your order. We are unable to offer refunds or reshipments after 30 days due to carrier policies.